At Beautify, we want you to love your shopping experience. Since we deal in cosmetics and personal care products, hygiene and safety are our top priority. Please read our Refund & Return Policy carefully.
1. Eligibility for Returns
We accept returns/exchanges only if:
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You received the wrong item.
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The product arrived damaged or defective.
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The product is unused, unopened, and in its original packaging.
⚠️ For hygiene reasons, we cannot accept returns or exchanges on opened or used skincare, cosmetics, or personal care products unless they are defective.
2. Return Window
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You must notify us within 3 days of receiving your order.
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Products must be returned within 7 days of delivery.
3. Non-Returnable Items
The following items are non-returnable:
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Opened or used beauty & skincare products.
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Items purchased during clearance or promotional sales.
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Gift cards or free promotional items.
4. Refund Process
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Once we receive and inspect your returned product, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days via your original payment method or store credit (as per your preference).
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Shipping costs are non-refundable.
5. Exchanges
If you received a wrong or damaged item, we will arrange an exchange at no extra cost to you.
6. Cancellations
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Orders can only be cancelled before they are shipped.
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Once shipped, the order cannot be cancelled.
7. How to Request a Return/Refund
Please contact our support team with your order number and proof (photos of the product/parcel):
📧 Email: beautify.pk1@gmail.com
📞 Phone/WhatsApp: +92 319 6003646